Mgr-Guest Relations

Manages the flow of questions and directs guests within the lobby.

Supports the tracking and resolution of service issues.

CANDIDATE PROFILE Education and Experience • High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.

OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES Managing Guest Services and Front Desk Operations • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation amo Vacante de The St.

Regis Cap Cana Resort,